Nice Systems

Nice helps the world’s leading companies improve their business performance, increase their operational efficiency, prevent financial crime, ensure they’re fully compliant and enhance their safety and security. NICE is guided by a deep commitment to genuine customer satisfaction, environmental sustainability and good corporate citizenship.

Nice Systems

SOLUTIONS

NICE Engage Platform

Video calls are seamlessly integrated into the NICE Engage Platform to provide value-added contact center services.  Thanks to a VidyoWorks API integration, it is now possible for VidyoWorks enabled contact centers to leverage the NICE Engage Platform, solutions and value-added services. Video calls are seamlessly integrated into the interaction management system, allowing the same compliance query, quality management and analysis processes to be applied to as with other communication channels.

 

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