InContact

inContact helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions. Our software enables contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.

InContact

SOLUTIONS

VidyoEngage for inContact

High quality customer – agent interaction right from your inContact environment.  Take your customer experience to the next level with clear and consistent video support using Vidyo’s best in breed software.  Resolve customer issues faster when customers can talk fact to face with agents.

  • Adds video as a channel in inContact environment for seamless interactions
  • Transfer or Conference in Subject Matter Experts or any 3rd party
  • Share Desktop or Applications
  • Embed into Webpage or Mobile Application

VidyoEngage for inContact VidyoEngage for inContact