Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, Genesys has put the customer at the center of all they do, and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 24 billion contact center interactions per year in the cloud and on-premises.

Genesys

SOLUTIONS

VidyoEngage for Genesys

High quality customer – agent video interaction right from your Genesys environment. When customers can talk face to face with agents, issues get resolved much faster and more efficiently. With Vidyo’s connector for Genesys, customers and agents are able to interact using high quality video conferencing on any device across their regular internet connection. No special networks or custom built hardware required.There’s no substitute for meeting face to face and seeing visual cues.

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VidyoEngage for Genesys from Vidyo Inc. on Vimeo.